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ON DEMAND ELECTRIC — TERMS AND CONDITIONS

Effective date: October 21, 2026 · Version 1.1

These Terms and Conditions (the “Terms”) apply to all electrical services, products, estimates, invoices, and online bookings provided by On Demand Electric LLC (“On Demand Electric,” “we,” “us,” or “our”), 17925 W Roosevelt Ave, New Berlin, WI 53146, to you, our customer (“you” or “Customer”). By booking online, approving an estimate (in writing, electronically, or verbally), allowing our electricians to begin work, or paying an invoice, you agree to these Terms.

Your approved estimate or work order and these Terms together make up our agreement. If anything in a signed or approved estimate or written contract conflicts with these Terms, the estimate or contract controls for that job. Nothing in these Terms limits any right you have under Wisconsin or federal law that cannot be waived.

1. OUR SERVICES

We provide residential and light commercial electrical services in Waukesha County, Milwaukee County, and surrounding communities in Southeast Wisconsin, including repairs, troubleshooting, panel and service upgrades, overhead-to-underground service conversions, EV charger installation, lighting, generator installation and service, and related work. Our work is performed by electricians licensed by the State of Wisconsin, under a Wisconsin Master Electrician license. We are fully insured and bonded.

2. BOOKING AND APPOINTMENTS

  • • You can book online or by phone, and we book a scheduled appointment time for your visit. If an unavoidable delay comes up, we will let you know promptly, and if the new time doesn't work for you, we will offer to reschedule.
  • • Same-day service is offered when available and is not guaranteed.
  • • Each appointment is scheduled for an allotted amount of time. If your project needs more time than was allotted, we will schedule a return visit with you before we leave.
  • • Please give us accurate information when booking (address, problem description, and anything unusual about the property). Inaccurate information may change the price or require rescheduling.

3. ESTIMATES AND UPFRONT PRICING

Upfront, flat-rate pricing. After our electrician reviews the work on site, we give you an upfront price for the work described before any work begins. Our price is for the completed task, not an hourly rate: rather than charging separately for labor and materials, the price reflects the completed repair or installation, so the price will not go up if the job simply takes longer than expected.

Free estimates and no service call fee. We do not charge a service call or trip fee to come out. Looking at your job, a visual assessment, and an estimate for work whose cause is apparent are free and carry no obligation. You get an upfront price before any work begins, and you pay only for work you approve. If you decline all work and did not approve any diagnostic work, you owe nothing.

Diagnostic and troubleshooting work. Some problems, such as flickering lights or a breaker that keeps tripping, need hands-on troubleshooting to find the cause. When that is the case, we will tell you the diagnostic charge before we start, and we begin only with your approval. Approved diagnostic work is billed whether or not you then go ahead with the repair. If you do approve the repair, whether the diagnostic charge is separate from or included in the repair price will be as stated in your quote.

Minimum onsite resolution charge. If we find and fix a problem during the visit, even a simple one (for example, finding a tripped GFCI outlet and resetting it correctly), a minimum onsite resolution charge of $295 applies for our inspection and repair time. This charge applies to each visit where we fix an issue on site. If you approve larger work, you pay the upfront price we quote, and $295 is the lowest price for any visit where we fix something. There is no additional minimum charge for a return visit needed to finish work in your original approved scope; that visit is covered by the price we quoted. We will always tell you the price before we do any work, so you decide. If we only look at the job and give you an estimate, with no diagnostic or repair work, you pay nothing. The minimum onsite resolution charge does not apply to warranty work under Section 8.

Estimate validity. Unless the estimate states otherwise, prices in a written estimate are valid for 30 days from the date issued. After that, prices may change because of material and equipment costs, and we may need to re-confirm the scope.

What the price includes. The price covers only the work and materials listed in the estimate or work order. Anything not listed (for example, drywall patching, painting, landscaping restoration, or correcting unrelated existing problems) is not included unless the estimate says it is.

4. CHANGES IN SCOPE AND HIDDEN CONDITIONS

Electrical work often happens inside walls, ceilings, panels, and underground, where conditions cannot be fully seen before work begins. If we find conditions that could not reasonably be seen during our assessment, or that differ from what was described to us (for example, damaged, undersized, aluminum, or knob-and-tube wiring; missing junction boxes or grounding; prior unpermitted or non-code work; rot, pests, asbestos, or other hazards; or obstructions such as concrete, rock, or unmarked underground lines), we will stop and explain what we found.

  • • No surprise charges. We will not do additional work or charge more than your approved price without your approval. Changes are documented as a change order or revised estimate, which you can approve in writing or electronically.
  • • Customer-requested changes. If you ask us to add, remove, or change work, we will give you an updated price before doing the changed work.
  • • Inspector-required corrections. An electrical inspector may require corrections to existing conditions outside our original scope before passing our work. We will tell you what is required and give you a price for it. (If the inspector requires corrections to our own work, we fix it at no charge — see Section 8.)
  • • If you decline work that is needed for safety or code compliance, we may be unable to complete the job, and you agree to pay for work already performed and materials already ordered.
  • • Hazardous materials. We do not remove or abate asbestos, lead paint, mold, or other hazardous materials. If we suspect they are present, we may pause work until they are addressed by a qualified professional.

5. PERMITS, INSPECTIONS, AND UTILITY COORDINATION

  • • Most electrical work in Wisconsin requires permits. We will tell you which permits are required before you agree to the work, and we obtain required electrical permits in our name and do not start permitted work until the permits are issued.
  • • Permit fees are included in your estimate price.
  • • We schedule required inspections. Please provide access for the inspector, who may need to enter your home. Delays caused by inspection scheduling or the inspector are outside our control.
  • • Where inspections are required, we will provide you with copies of the inspection certificates (or an inspection summary), as Wisconsin law requires.
  • • Utility work. For service upgrades, underground conversions, meter work, and generator installations, the utility (such as We Energies) and gas suppliers control their own schedules, requirements, disconnects and reconnects, and charges. We coordinate with them for the homeowner-side work we perform, but we are not responsible for utility delays, utility deadlines in notices sent to you, or charges billed to you by the utility or other third parties.

6. PAYMENT TERMS

  • • When payment is due. Unless your estimate or invoice says otherwise, payment is due in full when the work is complete. Approved commercial accounts may pay Net 30 days from the invoice date.
  • • Accepted payment methods: credit and debit cards, checks, ACH bank transfers, and cash. Card and ACH payments may be processed through our invoicing platform's payment processor. We do not add a surcharge for card payments.
  • • Late payments. Balances unpaid more than 30 days after the due date are subject to a late charge of 1.5% per month (18% per year), or the maximum rate allowed by law, whichever is less.
  • • Returned payments. A fee of $30 applies to any check or electronic payment that is returned or declined, in addition to the unpaid amount.
  • • Collection costs. To the extent permitted by law, you agree to pay reasonable costs of collecting past-due amounts, including collection agency fees, court costs, and attorney fees.
  • • Insurance claims. If your work relates to an insurance claim (such as storm, surge, or lightning damage), you remain responsible for payment to us whether or not your insurer pays. We are happy to provide photos, invoices, and documentation for your claim.
  • • Lien rights. If we are not paid, we and our suppliers may have lien rights on your property under Wisconsin's construction lien law (see Section 17).
  • • Financing. Financing is available through Wisetack and may be offered on your estimate or invoice. Financing is subject to Wisetack's approval and terms. Any financing agreement is between you and the lender (Wisetack or its lending partner); On Demand Electric is not the lender.

7. DEPOSITS FOR LARGER PROJECTS

For jobs over $2,500, we may require a deposit of up to 50% of the job price before we order materials or schedule the work. Any deposit, progress payment, and payment schedule will be stated in your written estimate or contract. Deposits are applied to your final invoice. If we fail to perform as agreed, you have the rights described in Wisconsin's home improvement rules (Wis. Admin. Code ATCP 110), including the return of unspent payments.

8. OUR WORKMANSHIP GUARANTEE

We guarantee quality workmanship on every job. Here is how that works:

  • • Workmanship warranty. We warrant the labor we perform to be free from defects in workmanship for 1 year from the date the work is completed. If a defect in our workmanship appears during that period, we will return and correct it at no charge for labor or for parts we supplied.
  • • Customer-supplied parts: 90 days, installation labor only. If you supply a fixture, device, or equipment, we warrant only our installation labor, for 90 days from completion. We give no warranty on the part itself (see Section 9).
  • • Satisfaction commitment. If our workmanship is deficient, or any part of the approved scope was not completed, tell us within 30 days of completion and we will come back to correct the workmanship or finish the approved work at no additional charge.
  • • Inspections. If an inspector fails our work because of something we did, we will correct it at no additional charge.
  • • Parts we supply. Products and equipment we supply are covered by their manufacturers' warranties, which we pass through to you. The manufacturer's warranty covers the part itself. During the 1-year workmanship warranty period, our labor to replace a failed part we supplied is included at no charge. After the workmanship warranty period, labor for manufacturer-warranty replacements is billed at our standard pricing unless the manufacturer pays for it.
  • • Generators. As a Generac Certified Installer, we register Generac equipment we install with Generac for factory warranty coverage. Generac's written warranty (for example, the Guardian Series 5-year limited warranty when registered by an authorized dealer) is provided by Generac and is governed by Generac's terms, including any maintenance requirements. Ask us for a copy of the applicable warranty.
  • • How to make a claim. Contact us at 262-754-0525 or support@ondemandelectric.com. We will respond within 2 business days and schedule a visit within 10 business days (sooner for safety issues).
  • • Other contractors and emergencies. The warranty does not cover problems caused by another contractor's work. Emergency steps needed to prevent injury or property damage, such as shutting off power or calling an emergency electrician when we can't respond in time, do not void the warranty. Please tell us about them as soon as possible.
  • • Conditions. The warranty covers only the original customer at the property where the work was done. It does not transfer to a later owner of the property. The warranty also requires that the invoice for the work has been paid in full.

What the warranty does not cover:

  • • Parts, fixtures, or equipment supplied by you or anyone other than us. Only our installation labor on customer-supplied items is covered, for 90 days, as described above.
  • • Damage caused by misuse, abuse, neglect, overloading, accidents, pests or animals, water, or lack of required maintenance.
  • • Acts of God and events outside our control, including lightning, power surges, utility faults, storms, flooding, fire, and earthquakes.
  • • Problems caused by work, alterations, or repairs done by you or others after our work, including other contractors.
  • • Pre-existing wiring, equipment, or code issues that were not part of our scope of work.
  • • Normal wear and tear, consumable items such as light bulbs and batteries, and nuisance tripping caused by connected appliances or devices.
  • • Work that you declined, or that we recommended and you chose not to have done.

This warranty is in addition to any rights you have under the law.

9. CUSTOMER-SUPPLIED MATERIALS

  • • We may agree to install fixtures, devices, or equipment you provide. They must be new, complete, listed by a recognized testing laboratory (for example, UL or ETL), and suitable for the location. We may decline to install items we believe are unsafe, incompatible, or not code-compliant.
  • • Warranty on customer-supplied items: 90 days on our installation labor only, with no warranty on the item itself (see Section 8).
  • • If a customer-supplied item is defective, missing parts, or fails, additional trips and labor to remove, return, or reinstall it are billed at our standard pricing.

10. YOUR RESPONSIBILITIES

  • • Provide safe, clear access to the work areas, electrical panel, meter, attic or crawl spaces, and outside areas as needed, including any gate codes or keys.
  • • Clear the work area of furniture, valuables, fragile items, and stored belongings before we arrive. We are not responsible for moving heavy or valuable items.
  • • Keep pets secured and away from the work area, and keep children at a safe distance while we work.
  • • Have an adult (18 or older) who is authorized to approve work present at the start of the appointment and at completion.
  • • Make sure you own the property or are authorized by the owner to approve the work. Tenants and property managers are responsible for getting the owner's approval.
  • • Tell us about known hazards and conditions, including prior electrical problems, unpermitted work, and the location of private underground lines.
  • • Underground work. Before any digging, we request public utility locates through Diggers Hotline (811). Public locates do not mark private lines such as irrigation, invisible pet fences, low-voltage and landscape lighting wiring, private gas or electric lines to outbuildings, septic components, or well lines. Please mark or tell us about these in advance. We are not responsible for damage to private underground lines that were not marked or disclosed.
  • • Expect temporary power interruptions while we work. Please protect sensitive equipment, save your work on computers, and let us know about medical equipment, sump pumps, or other devices that must stay powered.
  • • Get any approvals required by your homeowners' association (HOA), landlord, or condominium association.

11. PROPERTY, DRYWALL, PAINTING, AND SITE RESTORATION

  • • We treat your home with care and clean up the work area when we finish. We will tell you about existing damage we notice before starting.
  • • Some work requires access holes or openings in drywall, plaster, ceilings, or finishes. Drywall and plaster patching, repair, texturing, and painting are typically your responsibility. If we will do any drywall repair on your job, it will be written clearly into your estimate; anything not written there is not included.
  • • Older plaster, brittle finishes, and aging fixtures can crack or break during normal work. We are not responsible for this kind of damage when it results from the existing condition of the property rather than our negligence.
  • • For trenching and underground work, we backfill and rough-grade disturbed areas. Restoration of lawns, sod, landscaping, pavers, concrete, and asphalt is not included unless listed in your estimate.
  • • If we damage your property through our negligence, tell us promptly (and before attempting repairs, so we can inspect it), and we will make it right by repairing it or paying for the reasonable cost of repair, subject to Section 13.

12. CANCELLATION AND RESCHEDULING

  • • Your legal cancellation rights. If the law gives you a right to cancel (for example, the right under Wisconsin's consumer act, Wis. Stat. ch. 423, to cancel certain transactions solicited away from our place of business until midnight of the third business day after you receive notice of that right), we will provide the required notice and honor it.
  • • Prepaid work. If you pay us for materials or services before we provide them, and we miss a deadline in your contract, fail to notify you of a delay and get your agreement to a new deadline, or (if no deadline was set) do not perform in a timely manner, you may cancel, ask for the return of payments we have not yet spent on your job, ask for delivery of materials bought with your payments, and ask for a written accounting, as provided in Wis. Admin. Code ATCP 110.07.
  • • If you cancel approved work. If you cancel approved work when no legal cancellation right applies, we will apply any deposit to work already done and to materials already bought for your job. This includes charges for special-order or nonreturnable materials and any restocking fees on returnable materials. We will promptly refund the rest of your deposit. If you did not pay a deposit, you pay for work already done and for those materials. There is no notice period and no cancellation fee.
  • • Our right to cancel or reschedule. We may reschedule because of weather, emergencies, illness, supply delays, or unsafe conditions. We will notify you promptly and give you new proposed dates. We may stop work if conditions are unsafe, if we are treated in a threatening or abusive way, or if payments are not made as agreed.

13. LIMITATION OF LIABILITY

We carry general liability insurance and are bonded, and we stand behind our work. To the fullest extent permitted by law:

  • • We are not liable for indirect, incidental, special, or consequential damages, such as lost profits, lost data, spoiled food or medicine, damage to electronics from power interruptions or surges not caused by our negligence, or loss of use, arising from our services.
  • • We are not responsible for pre-existing conditions, the condition of existing wiring and equipment that was not part of our work, or damage caused by others.
  • • Our total liability for any claim relating to a job is limited to the amount you paid us for that job, except for claims for bodily injury or for property damage caused by our negligence, or for our gross negligence or willful misconduct.

Nothing in this section waives any claim or defense you have that cannot be waived under Wisconsin law.

14. INSURANCE

We maintain general liability insurance and are bonded. A certificate of insurance will be provided on request.

15. PHOTOS AND COMMUNICATIONS

  • • Photos. You agree that we may take photos and videos of the work areas before, during, and after the job for documentation, quality control, permits and inspections, warranty, and insurance purposes. We may also use photos of our work in our marketing, but we will not show your name, your street address, people, or personal belongings that identify you without your permission. To opt out of marketing use, tell us or email support@ondemandelectric.com.
  • • Calls, texts, and email. By booking with us or giving us your phone number or email, you agree that we may contact you by phone call, text message, and email about your appointments, estimates, invoices, payments, warranty, and service follow-ups, including through automated systems. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. We will send marketing messages only if you have agreed to receive them, and you can unsubscribe at any time.
  • • Reviews. After a job, we may ask you to review us. You are never required to leave a review.

16. YOUR PERSONAL INFORMATION

  • • We collect the information you give us (such as your name, phone number, email, service and billing addresses, and details about your property and project), along with job records, photos, and payment records.
  • • We use your information to provide and bill for our services (including scheduling, permits, and warranty service) and to communicate with you about them. As described in Section 15, we may also use photos of our work in our marketing, without information that identifies you (you can opt out), and we send marketing messages only with your consent.
  • • Calls may be recorded. We use scheduling, invoicing, and communication software, which may include automated tools, to handle calls, messages, and records.
  • • Payments are processed by third-party payment processors. We do not store full card numbers on our own systems.
  • • We do not sell your personal information. We share it only with service providers that help us serve you, such as payment processors, Wisetack (if you apply for financing), and our scheduling, invoicing, and communication software. When your job requires it, we also share the necessary details with permitting authorities, inspectors, utilities, and manufacturers (for warranty registration), or as required by law.
  • • We keep records for as long as needed for warranty, legal, tax, and business purposes. To ask about, correct, or delete your information, contact support@ondemandelectric.com.

17. WISCONSIN NOTICES

The following notices are provided under Wisconsin law for home improvement and construction work. They apply to work on residential property and, where applicable, other property.

NOTICE OF LIEN RIGHTS (WIS. STAT. § 779.02(2)(A)) AS REQUIRED BY THE WISCONSIN CONSTRUCTION LIEN LAW, CLAIMANT HEREBY NOTIFIES OWNER THAT PERSONS OR COMPANIES PERFORMING, FURNISHING, OR PROCURING LABOR, SERVICES, MATERIALS, PLANS, OR SPECIFICATIONS FOR THE CONSTRUCTION ON OWNER'S LAND MAY HAVE LIEN RIGHTS ON OWNER'S LAND AND BUILDINGS IF NOT PAID. THOSE ENTITLED TO LIEN RIGHTS, IN ADDITION TO THE UNDERSIGNED CLAIMANT, ARE THOSE WHO CONTRACT DIRECTLY WITH THE OWNER OR THOSE WHO GIVE THE OWNER NOTICE WITHIN 60 DAYS AFTER THEY FIRST PERFORM, FURNISH, OR PROCURE LABOR, SERVICES, MATERIALS, PLANS, OR SPECIFICATIONS FOR THE CONSTRUCTION. ACCORDINGLY, OWNER PROBABLY WILL RECEIVE NOTICES FROM THOSE WHO PERFORM, FURNISH, OR PROCURE LABOR, SERVICES, MATERIALS, PLANS, OR SPECIFICATIONS FOR THE CONSTRUCTION, AND SHOULD GIVE A COPY OF EACH NOTICE RECEIVED TO THE MORTGAGE LENDER, IF ANY. CLAIMANT AGREES TO COOPERATE WITH THE OWNER AND THE OWNER'S LENDER, IF ANY, TO SEE THAT ALL POTENTIAL LIEN CLAIMANTS ARE DULY PAID.

In this notice, “claimant” means On Demand Electric and “owner” means the owner of the property where the work is performed.

NOTICE OF CONSUMER’S RIGHT TO RECEIVE LIEN WAIVERS (WIS. ADMIN. CODE ATCP 110.025) If a consumer requests lien waivers, a seller of home improvement services must provide lien waivers from all contractors, subcontractors, and material suppliers. This Wisconsin law protects consumers from having liens filed against their property. Lien waivers prevent the filing of a lien on your home in the event that a contractor does not pay suppliers or subcontractors. For more information about home improvement law, contact the Wisconsin Consumer Protection Bureau at 1-800-422-7128 or www.datcp.wi.gov.

On request, we will provide written lien waivers for payments you make, as Wisconsin law requires.

18. DISPUTES AND GOVERNING LAW

  • • If you have a concern, please contact us first at 262-754-0525 or support@ondemandelectric.com. Most issues can be resolved quickly, and we will work in good faith to resolve yours.
  • • These Terms are governed by the laws of the State of Wisconsin.
  • • If a dispute cannot be resolved informally, it will be resolved in the state courts located in Waukesha County, Wisconsin, including small claims court where eligible, unless the law requires a different venue.

19. GENERAL

  • • Delays beyond our control. We are not responsible for delays caused by weather, natural disasters, utility or inspector scheduling, supply shortages, labor disputes, or other events beyond our reasonable control. We will notify you promptly of delays and propose new dates.
  • • Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
  • • Changes to these Terms. We may update these Terms from time to time. The version in effect when you approved your estimate or booked your service applies to that job. The effective date and version are shown at the top of this page.
  • • Entire agreement. These Terms, together with your approved estimate, work order, change orders, and invoice, are the entire agreement between you and us for the work and replace any prior discussions.

20. CONTACT US

On Demand Electric LLC · 17925 W Roosevelt Ave, New Berlin, WI 53146 · Phone: 262-754-0525 (6am–9pm) · Email: support@ondemandelectric.com · Serving Waukesha County & Milwaukee County, Wisconsin